To submit a claim please follow the instructions below:
Complete the online claim form.
Attach the required documents, including your PayPal receipt(s).
If your claim is accepted, you will receive a refund within 5 business days. Otherwise, Chubb will contact you to request further documentation.
Pre-Trip Cancellation Cover is made available to customers of PayPal Australia Pty Ltd ABN 93 111 195 389 under a group policy issued to PayPal Pte Ltd (PayPal) by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL 239687 (Chubb). The policy intermediary is Aon Risk Services Australia Limited ABN 17 000 434 720, AFSL 241141 (Aon). Access to the group policy is provided to PayPal customers solely by statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Eligible PayPal customers are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. PayPal is not the insurer, does not guarantee or hold the rights under the group policy on trust for PayPal customers and does not act as Chubb’s agent.
*Pre-Trip Cancellation Insurance Cover (the cover) is subject to terms, conditions, exclusions, pre-existing medical conditions and other limits. PayPal customers get access to the cover when they meet the activation and eligibility requirements (including purchasing travel using a valid PayPal account). This information has been prepared without taking into account your objectives, circumstances or needs. Before deciding whether this product is right for you, it is important that you read the Product Disclosure Statement carefully to consider whether the insurance meets your needs. Aon, Chubb and PayPal do not provide advice about the cover. Please note that the Pre-Trip Cancellation Cover is not comprehensive travel insurance and you should consider your need for additional travel insurance.