If you cancel your trip due to various unforeseen circumstances, you may be reimbursed for non-refundable expenses you have already incurred.
Pre-Trip Cancellation Cover is designed to help protect your non-refundable travel cancellation expenses in the event that it is necessary to cancel a trip, due to certain unforeseen circumstances, such as:
Not all circumstances are covered, for example, cancellation costs due to simply changing your mind about a trip are not covered. Trip(s) must have been originally purchased through your PayPal Account and you must have registered for Pre-Trip Cancellation Cover prior to booking.
For more information please read the
Product Disclosure Statement.
Your reasonable non-refundable and unused costs for both overseas and domestic trips up to the value of $500 may be covered if they were pre-paid using your PayPal account. Conditions apply.
Pre-Paid Cancellation expensesYour pre-paid cancellation expenses may include public transportation, accommodation, cruise activities and day excursions, entertainment tickets, training or conference costs, excluding a travel agent’s cancellation fees.
Where frequent flyer points or similar rewards points have been used and the loss of such points cannot be recovered from any other source, Pre-Paid Cancellation expenses shall include the retail cost of such points as at the time of booking.
What trips are covered?Both overseas and domestic trips are covered as long as they involve at least one paid overnight stay to be eligible for cover. You may take an unlimited number of trips during your period of insurance, but you may only claim against a maximum of one trip per annum.
Who is covered?This policy covers only you, as an individual who has a current PayPal account and has activated their cover online.
Maximum amount insured per year$500
How many claims per year?No more than 1 claim per covered person per period of insurance will be paid. If you make a claim on a trip during a period of insurance and that claim is paid by the insurer, no further claims can made on any trips during that period of insurance.
Please view the full Product Disclosure Statement for full terms and conditions.
To enjoy Complimentary Pre-Trip Cancellation Cover, you must first activate your cover online. Once you have activated successfully, simply pay for your trip using your PayPal account.
Please read the Pre-Trip Cancellation Cover eligibility criteria below.
To be eligible for this cover, you must be 18 years or over when you apply and be the holder of a current PayPal account that is registered in Australia.
You must also be an Australian resident and either be an Australian citizen, or:
You can make a claim online. To submit a claim, click on the link below and follow the steps.
Pre-Trip Cancellation Cover fast facts
Pre-Trip Cancellation Cover is made available to customers of PayPal Australia Pty Ltd ABN 93 111 195 389 under a group policy issued to PayPal Pte Ltd (PayPal) by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL 239687 (Chubb). The policy intermediary is Aon Risk Services Australia Limited ABN 17 000 434 720, AFSL 241141 (Aon). Access to the group policy is provided to PayPal customers solely by statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Eligible PayPal customers are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. PayPal is not the insurer, does not guarantee or hold the rights under the group policy on trust for PayPal customers and does not act as Chubb’s agent.
*Pre-Trip Cancellation Insurance Cover (the cover) is subject to terms, conditions, exclusions, pre-existing medical conditions and other limits. PayPal customers get access to the cover when they meet the activation and eligibility requirements (including purchasing travel using a valid PayPal account). This information has been prepared without taking into account your objectives, circumstances or needs. Before deciding whether this product is right for you, it is important that you read the Product Disclosure Statement carefully to consider whether the insurance meets your needs. Aon, Chubb and PayPal do not provide advice about the cover. Please note that the Pre-Trip Cancellation Cover is not comprehensive travel insurance and you should consider your need for additional travel insurance.